Attribution & Analytics
Hotjar
Hotjar is a product experience insights platform, now part of Contentsquare, that pairs behavior analytics with direct user feedback. Heatmaps, session recordings, funnels, surveys, and interviews help teams observe what visitors do and ask why they do it, making hidden usability problems easier to diagnose. It is a strong fit for marketers, UX researchers, and product teams improving landing pages, onboarding flows, and other conversion-sensitive web experiences.
What it does
Hotjar, now part of Contentsquare, pairs behavioral observation with direct user feedback in one tool. The observation side provides click, move, and scroll heatmaps plus session recordings with filters for finding frustrated sessions. The feedback side runs on-page surveys, a persistent feedback widget where visitors rate and comment on any page element, and recruitment for moderated user interviews. Funnels connect drop-off points to the recordings behind them. This combination lets teams move from noticing a problem in aggregate data to watching it happen to asking users about it without switching tools. A free tier covers small sites, with paid plans by daily session volume.
Where it fits
Hotjar adds the qualitative layer of the analytics stage, explaining the why behind conversion drops that quantitative tools only locate.
Core features
- Click, move, and scroll heatmaps
- Session recordings with frustration filters
- On-page surveys and feedback widget
- Funnel analysis linked to recordings
- User interview recruitment and scheduling
Best for
- Conversion optimizers diagnosing landing page and checkout friction
- UX researchers combining behavior data with user voice
- Marketing teams validating page changes before and after launch
Beginner notes
- Launch a one-question survey on a high-traffic page as a first step, because direct user answers often shortcut hours of recording review.
- Watch recordings of abandoned checkouts or form drop-offs specifically, not random sessions, to keep analysis time productive.
- Mask sensitive form inputs and review privacy settings at setup, especially on pages handling personal or payment data.